Rooting an Android device can be a daunting (and annoying) task sometimes, especially if you’re not a rooting expert or not up-to-date with current do’s and don’ts. However, the benefits of having root access still convince many Android users to go through the process of unlocking their bootloader and rooting their phone.
Install ADB on Windows, macOS, Linux and Chrome OS With Ease. ADB is a very useful utility for all Android programmers. Even if you are not one yourself, you now know how to set up ADB on your PC or Mac and use it with your Android device. And if you’re new to this, I’ve already listed some of the common ADB commands above. This is the wright code for the '/ADB-Install-Mac.sh': #!/bin/bash # ADB Install.sh # # This script installs adb and fastboot into /usr/bin/ # This may be run from anywhere and is compatible with Linux # and Mac OS X. Hopefully a Windows batch file will be available # very soon. # # Created by kalaker on # Updated by kalaker on 05/30. I downloaded Firefox 50 via the built in update. When I hit restart to install the update, I get a window saying that Firefox wants to install a 'new helper tool' and that I need to enter an admin password to complete the update. I can't find anything about this 'helper tool' in the release notes or through a. In response to this, the Agent Desktop Helper Application is enabled for Safari 10, 11, and 12 on Mac OS X 10.12 (Sierra) and higher through the use of an extension, which is packaged in the Agent Desktop Helper Application installer (bpclientmac.pkg). The installer will detect the OS X version your system is running on and will install the. How to Install / Set Up ADB on Mac OS X First, download the Android SDK tool from here. Save the file on the desktop. Extract the file and move the obtained folder to the root of your hard drive.
Before starting the actual process, you need to have ADB (Android Debugging Bridge) and Fastboot installed on your system. ADB is a command-line based tool that allows a connection between your computer and an Android device. Fastboot is not really a tool but a protocol that allows system image modifications over a USB connection.
Most rooting guides don’t really go into detail when it comes to installing ADB and Fastboot. For that reason, many rooting beginners immediatel feel lost and tend to give up. If you don’t have a clue how to set up ADB and Fastboot in order to root your device, then you’re in the right place. This guide will show you how to install these tools on both Mac OS X and Windows.
Get ADB and Fastboot on your computer with Android Studio
There are several ways to set up ADB and Fastboot. For beginners, the easiest way is to install Android Studio which includes all important SDK tools.
Installing Android Studio on Windows
- Launch the .exe file that you downloaded and follow the setup wizard.
- Once the installation is successful check if you can find a folder called “platform-tools” in Users<user>sdk. In this folder, you should find two files called “adb” and “fastboot”.
- That’s it! Skip the Mac installation part below and see how you can use ADB and Fastboot inside a command line window.
Installing Android Studio on Mac OS X
- Launch the downloaded .dmg file.
- Add Android Studio to your applications (drag & drop).
- Open Android Studio and go through the installation process.
- Once that’s finished, you can find ADB and Fastboot in this directory: /Users/<user>/Library/Android/sdk/. If you don’t see your library folder, make sure to switch on its visibility in the view options (right click in the finder window).
How to use ADB and Fastboot in a command line tool
Now that you have the necessary SDK tools installed, you need to know how you can use them to connect to your Android device. All you need to do is start up a command line tool like Terminal on OS X or Windows’ Command Prompt and change into the directory where ADB and Fastboot are located.
On Windows, you can simply have the platform-tools folder (located inside the sdk folder) open and make a right mouse click while holding down shift (shift + right click). Then select “Open command window here” which will fire up a command prompt window with the platform-tools directory selected.
On Mac OS X, fire up a Terminal window. Now you need to change the directory to the platform-tools folder inside the sdk folder. To do that, type ‘cd’ followed by a space and then drag and drop the ‘platform-tools’ folder into the Terminal window. That will enter the exact path to the folder. Now, execute the command by hitting enter. It should look like in the screenshot below
With that setup, you should be able to access your Android device using ADB. To check if ADB itself is working correctly, try the following command:
If you see something like “Android Debug Bridge version 1.0.32” then ADB was successfully installed.
To check if you have a working connection to your Android device, execute the following line after enabling USB debugging in the developer settings on your device:
This should display your device’s serial number together with the word “device”.
Now, you’re ready to actually start rooting your device! I hope this guide was easy to follow and helped you get ADB and Fastboot set up. If you have any questions or issues, let us know in the comments!
< 5.3:Contact-center-administrator-guide | Appendices
This page contains changes which are not marked for translation.
English • 日本語
- Contact Center Administrator Guide Introduction
- Contact Center Administrator IntroductionUser Interface
- Contact Center Administrator User InterfaceTutorials
- About TutorialsConcepts
- About ConceptsUsers and Teams
- Users & Teams SectionsDirectory
- Directory SectionsScenario Entries
- Scenario Entries SectionsScenarios
- About ScenariosWorkflows
- WorkflowsServices and Campaigns
- About Services & CampaignsLists
- ListsDo Not Call Lists
- Do Not Call ListsTasks
- Tasks SectionsCase & Contact Management
- Case & Contact Management SectionsCall Center Configuration
- Call Center Configuration SectionsQuality Management
- Quality Management SectionsReporting
- Reporting SectionsCustom
- Custom SectionsSecurity
- Security SectionsApplication Notes
- Application NotesAppendices
- Appendices
- Agent Desktop Helper Application
- 1.3Enabling the Agent Desktop Helper Application for Various Browsers
- 1.3.2Chrome
- 1.3.3Firefox
- 1.3.4Internet Explorer
- 1.3Enabling the Agent Desktop Helper Application for Various Browsers
- Agent Desktop Helper Application
Contact center agents, supervisors, campaign operators, and back-office (PBX) users access Bright Pattern Contact Center via the Agent Desktop application, which is a web application that runs in all popular browsers. Although most of the Agent Desktop functionality is implemented using thin-client technologies, some of its capabilities require a software component that is installed on users’ computers. This component is called the Agent Desktop Helper Application.
In the current version of Bright Pattern Contact Center, Agent Desktop Helper Application provides the following functions:
- Softphone (SIP/RTP endpoint)
- Screen-pop dialog
- Logging
- Indication of audio device changes
- Alerts on all audio devices
- Screen recording
- Screen monitoring
- Key-press detection for presence status updates
- Voice quality monitoring
- Simplified .NET API support
For more information about the application, see the Agent Guide, section Agent Desktop Helper Application Quick Start, and section Installing and Updating the Agent Desktop Helper Application.
Installation
The Agent Desktop Helper Application installer is available in both MSI and EXE formats:
- ADHelperApp-MultiUser_x64.msi (64-bit)
- ADHelperApp-MultiUser_x86.msi (32-bit)
- BPClientSetup.exe
The MSI installer can be recommended for the installation via a coordinated IT effort. This installer supports over-the-network deployment using the Group Policy feature of your Windows OS. It also supports per-machine deployment, which makes the Agent Desktop Helper Application available to all users of computers where it is installed, thus enabling hot-desking. (Note that when the MSI installer is used, the aforementioned Chrome extension will be installed automatically as long as the Chrome Web Store is not blocked by your firewall.)
To obtain the MSI installer, contact your service provider.
Should an administrator need to install the MSI manually on an individual PC, note that it must be run with elevated privileges (i.e., double-clicking on the .msi file in the file explorer does not work).
To do this, take the following steps:
- In Windows search, type cmd.
- Right-click on the cmd icon and select Run as administrator.
- From the Command Prompt application, type the MSI file name and hit Enter.
If the Agent Desktop Helper Application is not pre-installed via the coordinated IT effort as suggested, users will be prompted to download and install it when they start Agent Desktop on their computers for the first time and whenever a newer version of this component is available with a general solution upgrade. Note that in this case, the EXE installer will be used. Only the user whose account was used to install the Agent Desktop Helper Application in this manner will be able to access the application on the given computer.
Please Note
The computers of users of the Agent Desktop application must conform to a number of system requirements.
Agent Desktop can be used with multiple browsers on the same computer; however, concurrent Agent Desktop sessions under different accounts in different browsers (or in the same browser) of the same computer are not officially supported.
Starting from Bright Pattern Contact Center version 5.3.12, macOS from Sierra and earlier are no longer supported for the Agent Desktop Helper Application; this is due to Apple introducing new rules of application signing. Earlier versions of the Helper Application can still be used on Sierra. If you are using macOS Sierra and older, consider not upgrading the Agent Desktop Helper Application. Please do not confuse Sierra with High Sierra, which is supported.
Enabling the Agent Desktop Helper Application for Various Browsers
Extensions
The Agent Desktop Helper Application is supported on Google Chrome, Mozilla Firefox, Safari, and Microsoft Internet Explorer. Some browser extensions or other settings may need to be enabled, depending on the user’s browser.
All extensions are deployed after downloading and running the Agent Desktop Helper Application installer. The procedure is described for each browser in the following section of this article.
![Installing Adb Helper Firefox Addon For Mac Os X Installing Adb Helper Firefox Addon For Mac Os X](/uploads/1/1/1/8/111812435/371915023.png)
Chrome
Bright Pattern Contact Center enables the Agent Desktop Helper Application for the Google Chrome browser using an extension called Agent Desktop Chrome Extension. This extension is compliant with the changes in Chrome plug-in policies that have been developed and registered via the Chrome Web Store.
The Agent Desktop Chrome Extension has its own versioning that is not dependent on the Bright Pattern Contact Center platform version and does not follow the same version format.
Both the Agent Desktop Helper Application and, if necessary, the Agent Desktop Chrome Extension, can be pre-installed on all user desktops as part of the process of activating of your Bright Pattern-based contact center. This deployment method is also recommended during solution upgrades involving new versions of the application and extension. If any such changes are expected, your service provider will normally contact you prior to the upgrade and work with you to make sure that these components are updated on all of your Agent Desktop users' computers.
How to Install and Enable the Agent Desktop Helper Application for Chrome
- Download and install the Agent Desktop Helper Application.
- Add the Agent Desktop Chrome Extension from the Chrome Web Store.
- Enable it in Chrome Extensions.
For more information, see the Agent Guide, section How to Enable the Extension for Chrome.
Firefox
Starting with Bright Pattern Contact Center version 3.15 and later, NPAPI technology is not supported for Mozilla Firefox. In response to Firefox disabling NPAPI support in version 52 and completely removing NPAPI support in version 53 and later, the Agent Desktop Helper Application is enabled for Firefox version 53 and later through the use of an extension called Agent Desktop Extension.
![Installing Adb Helper Firefox Addon For Mac Os X Installing Adb Helper Firefox Addon For Mac Os X](/uploads/1/1/1/8/111812435/914110552.jpg)
How to Install and Enable the Agent Desktop Helper Application for Firefox
- In Agent Desktop, when prompted by a warning message, follow the instructions:
- Click the downloading link to download the Agent Desktop Helper Application (Mac: bpclient_mac.pkg, Windows: BPClientSetup.exe).
- Run the installer, and follow all the instructions given on your screen.
- Click the Agent Desktop Extension link in the warning message to install the Agent Desktop Extension. Doing so will bring up a Firefox dialog asking you to allow the Agent Desktop Extension to be installed as an add-on. Click Continue to Installation.
- Click the downloading link to download the Agent Desktop Helper Application (Mac: bpclient_mac.pkg, Windows: BPClientSetup.exe).
- Make sure that the extension is enabled in Firefox Add-ons.
- Return to the Agent Desktop application and refresh the page.
Installing Adb Helper Firefox Addon For Mac Os X64
For more information, see the Agent Guide, section How to Enable the Extension for Firefox.
Internet Explorer
For Microsoft Internet Explorer, an Active X control is used, so an extension is not required. These components are installed along with the Agent Desktop Helper Application itself and appear in the add-on lists of the aforementioned browsers under the same name (i.e., Agent Desktop Helper Application).
Although no extension is needed for IE, Agent Desktop users who are on IE 11 or higher must disable the browser's Enhanced Protected Mode in order for all Agent Desktop application logs to appear in the same folder (e.g., “C:Users<UserName>AppDataLocalTemplogs”).
How to Install and Enable the Agent Desktop Helper Application for IE
- Download and install the Agent Desktop Helper Application.
- Make sure the browser's Enhanced Protected Mode is disabled:
- Click Tools (Alt+X) and select Internet options.
- Click the Security tab, and deselect the Enable Enhanced Protected Mode checkbox.
- Click OK.
- Click Tools (Alt+X) and select Internet options.
For more information, see the Agent Guide, section How to Disable Enhanced Protected Mode.
Safari
Installing Adb Helper Firefox Addon For Mac Os X 10.7
Starting with Bright Pattern Contact Center version 5.3 and later, NPAPI technology is not supported for the Safari web browser. In response to this, the Agent Desktop Helper Application is enabled for Safari 10, 11, and 12 on Mac OS X 10.12 (Sierra) and higher through the use of an extension, which is packaged in the Agent Desktop Helper Application installer (bpclient_mac.pkg). The installer will detect the OS X version your system is running on and will install the extension only if it runs on Mac OS 10.12 and later.
Users need only download and run the installer to get Agent Desktop to run properly. For more information, see the Agent Guide, section How to Enable the Application for Safari.
Mac Security/Privacy Settings
In addition to all the aforementioned steps for installing/updating the Agent Desktop Helper Application, Mac users must also review their privacy settings and allow both 'Agent Desktop Helper' and 'bpclient' apps to use the microphone. Mac users must do this no matter which web browser they are using.
Installing Adb Helper Firefox Addon For Mac Os X 10.10
Example of allowing apps to use the microphone in Security & Privacy > Privacy
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